Returns and Refunds Policy
At Verenos, We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you’ll need the receipt or proof of purchase.
To start a return, you can contact us at support@verenos.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@verenos.com
Currency:
- USD
Return cost:
- Restocking fee: No cost
- For defective products: No cost
- For customer remorse: No cost
Return Method:
- By Mail
Method to get the return label:
- For defective products: Download/Print
- For customer remorse: Download/Print
Product conditions that we allow for returns:
- New
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@verenos.com
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@verenos.com
Company: Verenos
Phone: +1 (205) 690-7338
Email: support@verenos.com
Address: 131 Continental Dr, Suite 305, Newark, DE 19713 US